Government · National Public Authority
Unifying 40+ citizen services into one digital portal
A government authority replaced fragmented legacy systems with a single secure, accessible self-service portal.
70%Fewer manual requests
40+Services unified
4.7/5Citizen satisfaction
The Challenge
Citizens navigated dozens of disconnected systems with inconsistent experiences and long processing times, while staff handled high volumes of manual requests.
Our Solution
We designed and built a unified, WCAG-compliant portal with digital identity, automated approval workflows and a real-time analytics layer — integrated with existing back-office systems.
Technologies Used
Next.jsNode.jsAzureKubernetesMuleSoftPower BI
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