Telecommunications · Telecom Operator
Deploying agentic AI to automate customer support
A telecom operator introduced AI agents that resolve customer queries autonomously across channels.
65%Queries auto-resolved
↓ 45%Average handle time
24/7Always-on support
The Challenge
Rising support volumes drove up cost and wait times, while knowledge was scattered across teams and systems.
Our Solution
We built a fleet of governed AI agents connected to a unified knowledge base, with human-in-the-loop escalation and full observability of every interaction.
Technologies Used
Anthropic ClaudeLangChainPythonNext.jsSnowflake
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